Effective Date: 10 March 2026
Segval Pty Ltd, trading as Ninetary ("we", "our", or "us"), operates the website ninetary.com and provides building, renovation, and construction services across Melbourne and surrounding areas. We are committed to safeguarding the privacy of every individual who interacts with our business, whether through this website, by phone, via email, or in person at our office located at 12 Ebden Street, Moorabbin VIC 3189.
This Privacy Policy outlines the types of personal information we gather, the purposes for which that information is used, and the measures we take to keep it secure. Our practices comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein.
When you engage with Ninetary, we may collect personal information that is reasonably necessary for our business functions. This includes your full name, email address, phone number, residential or project site address, and details about the building or renovation work you are seeking. If you submit an enquiry through our website contact form, we will capture the data you provide in that form along with your IP address and browser type for security purposes.
In certain circumstances, particularly when a project moves to the quotation or contract stage, we may also collect financial details such as billing addresses and payment references. We do not store credit card numbers on our servers; all payment processing is handled by accredited third-party providers that maintain PCI-DSS compliance.
We may also gather non-personally identifiable data through analytics tools, including pages visited, time spent on each page, referring URLs, and device information. This data helps us understand how visitors use our site so we can improve the experience.
The personal information we collect serves several specific purposes. Primarily, it allows us to respond to your enquiries, prepare accurate quotations, schedule site inspections, and deliver the building and renovation services you have requested. We also use contact details to send project updates, invoices, and warranty documentation.
Where you have given consent, we may send occasional communications about new services, completed projects, or seasonal promotions relevant to Melbourne homeowners. You can withdraw this consent at any time by contacting us directly or using the unsubscribe mechanism provided in each communication.
Additionally, we use aggregated, de-identified data to analyse website traffic patterns, measure marketing effectiveness, and refine our service offerings. This statistical information cannot be used to identify any individual.
Ninetary does not sell, lease, or trade your personal information to third parties for their marketing purposes. We may share your details with trusted subcontractors, suppliers, or service providers only to the extent necessary to fulfil our obligations under a building contract or service agreement with you. Each of these parties is bound by confidentiality obligations.
We may also disclose personal information if required by law, regulation, or court order, or if disclosure is necessary to protect the rights, property, or safety of Segval Pty Ltd, our clients, or the public.
We employ a combination of technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption to secure data transmitted between your browser and our servers. Internal access to personal data is restricted to authorised staff who require it for legitimate business purposes, and our systems are protected by firewalls, intrusion detection, and regular security audits.
Despite these precautions, no method of electronic storage or transmission is entirely immune to risk. While we strive to protect your information, we cannot guarantee absolute security.
Our website uses cookies and similar tracking technologies to enhance functionality and gather usage data. Essential cookies are necessary for the site to operate correctly, while analytics cookies help us understand visitor behaviour. You can manage your cookie preferences through your browser settings. For a detailed breakdown of the cookies we use, please refer to our Cookie Policy.
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you. You may also ask us to correct any inaccurate or outdated details. If you believe we have handled your information in a manner that breaches the Privacy Act, you are entitled to lodge a complaint with us, and if unsatisfied with our response, with the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, please reach out using the contact details below. We will respond to access and correction requests within a reasonable timeframe, typically within 30 days.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
We review and update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any amendments will be published on this page with an updated effective date.