Effective Date: 10 March 2026
Segval Pty Ltd, trading as Ninetary, provides building, renovation, and construction services across Melbourne from our office at 12 Ebden Street, Moorabbin VIC 3189. Because our work involves customised construction and renovation projects rather than off-the-shelf products, traditional return policies do not directly apply. This policy instead addresses cancellation, refund eligibility, and the resolution of concerns related to the quality of completed work.
Every building and renovation project we undertake is unique — designed, planned, and executed to meet the specific requirements of each client's property and brief. Materials are sourced, cut, and installed to fit individual project specifications, which means they generally cannot be returned to suppliers or reused on other jobs. For these reasons, refunds are assessed on a case-by-case basis with reference to the stage of the project, the costs already incurred, and the terms of the executed building contract.
Our aim in every engagement is to deliver results that exceed expectations. Where issues arise, we are committed to resolving them fairly, transparently, and in accordance with Victorian building legislation and the Australian Consumer Law.
If you wish to cancel a project before work has commenced on site, you must provide written notice to us at info@ninetary.com. Cancellations made within the cooling-off period specified in your building contract (typically five clear business days after signing, as prescribed by the Domestic Building Contracts Act 1995) will entitle you to a full refund of any deposit paid, less any reasonable costs we have already incurred for design work, engineering reports, or council application fees.
Cancellations made after the cooling-off period but before the commencement of physical works will be subject to a cancellation fee that reflects the planning, design, and administrative costs incurred to that point. These costs will be itemised and provided to you in writing.
Once construction has commenced, cancellation terms are governed by the clauses of your individual building contract. In most cases, you will be required to pay for all work completed to date, materials ordered or delivered, and any subcontractor commitments that cannot reasonably be reversed.
Refunds may be applicable in the following circumstances:
Refunds are not available for completed work that has been carried out in accordance with the agreed specifications and building standards, simply because you have changed your mind about design choices or material selections that were confirmed in writing prior to installation.
If you identify defects or workmanship issues in any completed stage of your project, we ask that you notify us in writing as soon as practicable, providing photographs and a clear description of the concern. Under the statutory warranties set out in the Building Act 1993 (Vic), we are obligated to rectify defective work — structural defects within six years and non-structural defects within two years of completion.
Upon receiving a defect notification, we will arrange an inspection of the affected area within a reasonable timeframe. Where the defect falls within the scope of our warranty obligations, we will carry out rectification works at no additional cost to you. Our preference is always to remedy the issue through repair or replacement rather than issuing a monetary refund, as this approach delivers a better outcome for the integrity and longevity of your property.
Should a disagreement arise regarding refund eligibility, the quality of completed work, or any other aspect of our engagement, we encourage you to raise the matter with us directly in the first instance. Many concerns can be resolved through open dialogue and a willingness to find a fair solution.
If an informal resolution cannot be reached, either party may refer the dispute to Domestic Building Dispute Resolution Victoria (DBDRV) or to mediation through the Resolution Institute. These avenues provide impartial, cost-effective alternatives to litigation. Court proceedings should be considered only as a last resort and are subject to the jurisdiction of the courts of Victoria, Australia.
For any questions regarding cancellations, refunds, or concerns about completed work, please contact our team: